Kazakhstan is maintaining Central Asia’s lead in global digitalization while competing successfully with some of the world’s most developed countries.
An article published by the analytics portal Ranking.kz examines Kazakhstan’s sharp rise in the UN e-government rankings and reforms in the sector.
Digital transformation is becoming a major driver of Kazakhstan’s development, covering almost every area, including public administration, business, education, finance and everyday services. Digital infrastructure has steadily improved, online services have expanded and modern technologies have been introduced into government operations. The most visible outcome is the e-government system. Public services are gradually becoming digital, making them more convenient, faster and easier for citizens to access.
The national Digital Qazaqstan strategy plays an important role, prioritizing the active integration of artificial intelligence into the country’s digital ecosystem.
A leap in the global rankings: targeting the top 15
Kazakhstan has joined the global leaders in e-government and digitalization. In the UN’s 2024 Global E-Government Development Index, it ranked 24th with a score of 0.9. It outperformed many developed countries, including European states. Switzerland, Türkiye, Latvia, France, Croatia, China, Canada, Italy and Belgium ranked lower in e-government despite their strong economic performance.
The country’s international position has improved year after year. Kazakhstan ranked 81st in 2008, 46th in 2010, 39th in 2018, 28th in 2022 and 24th in 2024. The trend has remained positive. Its current position suggests significant potential to join the top 15 countries for e-government development in the coming years.
All digital products in a unified QazTech environment
Kazakhstan has adopted QazTech as a common environment for developing digital products. Launched on 1 April 2026, the platform reduces the time needed to create and launch new services from several years to a few weeks, said Minister of Artificial Intelligence and Digital Development Zhaslan Madiyev.
The government approved a two-year plan to migrate existing systems to QazTech. Thirty-nine are scheduled to move this year, with work on 36 nearing completion. Another 25 are undergoing migration and development outside the original plan, while 10 are fully operational on the platform. Work is therefore ahead of schedule, and all government bodies now work with QazTech.
A presidential decree introduced a moratorium on creating government information systems outside QazTech.
An important result of digital transformation has been greater reliability and efficiency in e-government infrastructure. In 2026, the e-government gateway — the main channel for data exchange between information systems — was modernized.
Its maximum throughput increased 2.5-fold, from 800 to 2,000 requests per second. Stability also improved significantly. While 51 outages totaling 59 hours were recorded in 2023–2025, the new gateway experienced no failures or interruptions in 2026.
Modernization improves digital infrastructure performance and ensures stable, uninterrupted operation. This is particularly important as electronic public services and intersystem data exchange continue to grow.
A new version of eGov 3.0 launched
A major development was the launch of the upgraded eGov 3.0 portal, built on the unified QazTech platform. It improved public-service delivery by removing unnecessary requirements and reducing the load on infrastructure.
Previously, eGov operated at the limits of its technological capacity. Services on the new portal are being simplified as much as possible: unnecessary requirements and steps are being removed, and some of the most popular services are offered in an entirely new format.
Kazakh artificial intelligence
AI-based solutions are another major area of digitalization. A prominent example is eGov GPT, launched in April 2026. Trained to respond to natural-language queries, this intelligent assistant guides citizens through public services.
Fifty government services are now available through eGov GPT, and citizens have used the assistant more than 150,000 times. It is based on the domestic alem LLM language model, with computing performed on the alem.cloud supercomputer.
Plans call for integrating eGov GPT into the national Aitu ecosystem. The target is to cover 70% of total traffic by the end of this year.
Kazakhstan seeks a unified approach to developing AI services. Agencies are advised against creating their own AI agents disconnected from eGov GPT. This avoids fragmented, incompatible software and brings public services together in one intelligent environment.
Business and social services: reducing paperwork
Digitalizing public services in Kazakhstan means more than putting certificates and applications online. Digital solutions cover almost every major area of government interaction with citizens and businesses: business registration, permits, social payments, education, healthcare and other everyday needs.
For entrepreneurs, digitalization primarily means fewer administrative burdens and less time dealing with government. Businesses can register remotely, submit tax and statistical reports, obtain licenses and permits and access state support. Interagency data exchange lets systems retrieve information independently, ending unnecessary repeated requests for certain documents.
Social-sector digitalization is a distinct area. Social payments, benefits, pensions and support for people in need are increasingly provided electronically. This reduces visits to government offices and enables a gradual transition to proactive services: the system identifies a citizen’s eligibility for assistance and offers it.
Digitalization also covers everyday matters. Transport, property registration, land relations, document processing, security, healthcare, education and utility services have moved online. Public services are gradually coming together in a shared virtual space.
Digitalization is thus bringing relations between government, citizens and businesses to a new stage. While the earlier priority was putting services online, today the focus is integration, automation and adaptation to user needs. These changes are expected to reduce bureaucracy, speed up services and support the transition from separate electronic services to a unified digital ecosystem.
Source: egov.uz
