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Electronic portal "People's control"
Interactive service for effective interaction between residents of the capital and city services of Tashkent xalqnazorati.uz
Advantages
  • advantage icon Can be used 24 hours a day, seven days a week
  • advantage icon Availability of discount versions for smartphones and personal computers
  • advantage icon SMS informing residents about the progress of consideration of problems
About the project

The electronic portal “People's Control” is the only platform that ensures that your message is instantly sent to a specific executor with the ability to online monitor the progress of its consideration, as well as independently make a decision on recognizing it as executed.

Electronic services of the portal are provided on the site in five areas, covering all the main problems of residents of settlements.

“People's Control” provides the opportunity to use electronic services without leaving home, while in a car, a cafe, a store, or just walking along the streets.

All you have to do is register and report your problem. For example, problems with electricity, gas supply, heating, erased pedestrian markings, unauthorized garbage dumps, illegal cutting of trees, poor quality of public transport.

The purpose and objectives of the portal

- organization of work by responsible executors to implement proposals and eliminate shortcomings reflected in user messages received on the electronic portal in order to solve problems of a utility, infrastructure, information and other nature.

- creating opportunities for residents to interact with government and municipal authorities within the electronic space;

- implementation of the principle of “paperless document flow” when interacting with city residents;

- improving the quality of provision of public utilities and other services by creating transparent mechanisms for their consideration, reducing deadlines and ensuring the applicant’s personal control over the progress of their resolution;

- reducing costs for residents when contacting government and utility organizations.

Registration on the electronic portal

To gain access to the People's Control system, users register on the website https://xalqnazorati.uz, indicating the required personal data (date of birth, series and number of passport (ID card), residential address and telephone number).

The personal data specified in the registration form is not subject to reproduction or transfer to third parties without the consent of the User. 

Download the mobile app

In order to use the services through mobile applications, you can download from these links:

Capabilities
  • opportunity icon Inform about problems within the scope of the electronic portal
  • opportunity icon Monitor the status of messages sent through the People's Control system
  • opportunity icon Receive notifications about problem resolution progress
  • opportunity icon Make a decision to recognize the problem as resolved, or express disagreement with the actions of the performer, which entails returning the problem for re-examination